Loading... Please wait...

Shipping & Returns


Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Return Policy

 

Escalera Art Inc. does NOT issue refunds once the order is completed and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

 

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

 

 Therefore, we DO honor requests for the following reasons:

 

 

  • Non-delivery of the product: due to some mailing or shipping issue. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us via email within 7 days from the order placing date. Otherwise the product will be considered received and accepted;

  • Major defects: although all the products are thoroughly checked for quality before shipment, a refund will NOT be issued to the customer but a replacement of the product originally ordered will be sent;


  • Product not-as-described: such issues should be reported to us via email within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website or your order. Complaints which are based merely on the customer's false expectations or wishes are NOT honored.

 

 

Escalera Art Inc. is always eager to assist you. Thank you for purchasing our products.

 

Contact us at customerservice@escaleraart.com




Recent Updates

Newsletter


Connect with us: Instagram Facebook Twitter YouTube